Terms of Service

1. Acceptance of Terms

By accessing or using Courty ("our platform") operated by CRTY GROUP LTD ("we," "us," or "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our services.

2. Our Service

Courty is a technology platform that connects users with sports facilities and venues for booking purposes. We provide:

• Real-time venue availability and booking capabilities
• Secure payment processing and transaction management
• User reviews and ratings for venues and experiences
• Customer support and dispute resolution assistance
• Personalized recommendations and search functionality

3. User Accounts and Eligibility

To use our services, you must:

• Be at least 16 years old (or have parental consent)
• Provide accurate, complete, and current information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You may not create multiple accounts or share your account with others. We reserve the right to suspend accounts that violate these requirements.

4. Bookings and Payments

Booking Process:

• All bookings are subject to venue availability and confirmation
• Payment is required at the time of booking to secure your reservation
• You will receive confirmation details via email and in-app notifications
• Booking modifications are subject to venue policies and availability

Cancellation and Refunds:

• Cancellation policies vary by venue and are clearly displayed before booking
• Refunds are processed according to the specific venue's policy
• In case of venue cancellation, you will receive a full refund
• Weather-related cancellations follow individual venue policies

Pricing: All prices are clearly displayed and include applicable taxes unless otherwise stated. Prices may vary based on demand, time, and venue-specific factors.

5. User Conduct and Responsibilities

You agree to use our platform responsibly and not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious content or attempt to hack our systems
• Impersonate others or provide false information
• Harass, abuse, or discriminate against other users or venue staff
• Use our platform for unauthorized commercial purposes
• Attempt to circumvent our booking or payment systems

At Venues: You agree to follow all venue rules, treat facilities with respect, arrive on time for bookings, and conduct yourself appropriately at all times.

6. Platform Availability and Modifications

We strive to maintain high platform availability but cannot guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or security purposes. We reserve the right to modify, update, or discontinue features with reasonable notice to users.

7. Intellectual Property Rights

The Courty platform, including its software, design, content, trademarks, and logos, is owned by CRTY GROUP LTD and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission. You retain ownership of content you create, but grant us a license to use it for platform operations.

8. Third-Party Venues and Services

Our platform connects you with independent venue operators. Important disclaimers:

• Venues operate independently and set their own policies and standards
• We are not responsible for venue quality, safety, or service issues
• Disputes with venues should be addressed directly with the venue operator
• We will assist with dispute resolution when possible but are not liable for venue actions
• Venue information is provided by the venues and may change without notice

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our platform, you consent to our data practices as described in our Privacy Policy.

10. Disclaimers and Limitations

Service Disclaimers:

• Our platform is provided "as is" and "as available"
• We make no warranties about venue quality, accuracy of information, or availability
• We do not guarantee that our platform will be error-free or continuously available
• External factors (weather, venue closures, etc.) may affect your bookings

Limitation of Liability: To the maximum extent permitted by law, CRTY GROUP LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific booking in question.

11. Dispute Resolution

We encourage users to contact our support team first to resolve any issues. If a dispute cannot be resolved through our support channels, disputes will be resolved through binding arbitration in accordance with commercial arbitration rules. You waive the right to participate in class action lawsuits against us.

12. Account Termination

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Repeatedly fail to show up for bookings
• Abuse our platform or other users
• Provide false information or create duplicate accounts

You may also close your account at any time through your account settings. Upon termination, your access to our platform will cease, but these terms will continue to apply to past activities.

13. Updates to Terms

We may update these terms to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes through email or prominent platform notifications. Continued use of our platform after changes constitutes acceptance of the updated terms.

14. Governing Law and Jurisdiction

These terms are governed by applicable laws. Any legal disputes will be resolved in the appropriate courts. If any provision of these terms is found unenforceable, the remaining provisions will continue in full effect.

15. Contact Information

For questions about these terms or our services: