Privacy Policy

1. Information We Collect

Account Information: When you create a Courty account, we collect your name, email address, phone number, and payment information.

Booking Data: We collect information about your sports facility bookings, including venue preferences, booking history, and usage patterns to improve our services.

Location Information: With your permission, we collect location data to show nearby venues and provide personalized recommendations.

Device and Usage Data: We automatically collect device information, IP address, browser type, and how you interact with our platform to ensure security and improve functionality.

Communications: We store messages you send through our platform and support interactions to provide better service.

2. How We Use Your Information

We use your information to:

• Provide our core service: Process bookings, facilitate payments, and connect you with sports venues
• Improve user experience: Personalize recommendations and optimize platform performance
• Ensure platform security: Detect fraud, prevent misuse, and protect user accounts
• Customer support: Respond to inquiries and resolve issues
• Product development: Analyze usage patterns to build better features
• Legal compliance: Meet regulatory requirements and enforce our terms

3. Information Sharing

We share your information only in these specific circumstances:

• Venue Partners: Essential booking details (name, contact) to facilitate your reservations
• Payment Processors: Secure payment information to process transactions (we use industry-standard encryption)
• Service Providers: Trusted partners who help us operate our platform (cloud hosting, analytics, customer support) under strict data protection agreements
• Legal Requirements: When required by law or to protect rights, safety, and security
• Business Transfers: In the event of a merger or acquisition, with the same privacy protections

Important: We require all partners to maintain the same level of data protection and use your information only for the specified purposes.

4. Data Security

We implement enterprise-grade security measures:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access for our team
• Regular Audits: Continuous security monitoring and annual third-party security assessments
• Data Minimization: We collect only what's necessary and delete data when no longer needed
• Infrastructure: We use secure, certified cloud providers with industry-leading security standards

While we implement strong security measures, no system is 100% secure. We'll notify you promptly of any security incidents that may affect your data.

5. Your Rights and Controls

You have comprehensive control over your personal information:

• Access: Download a copy of all your data at any time
• Correction: Update or correct your information through your account settings
• Deletion: Request complete account deletion (we'll delete your data within 30 days)
• Portability: Export your data in a machine-readable format
• Marketing Opt-out: Unsubscribe from marketing communications instantly
• Location Permissions: Control location sharing through your device settings
• Data Processing Objection: Object to certain types of data processing

To exercise these rights, contact us at support@courty.io or use your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics: Measure platform performance and user engagement (anonymized data)

You can control cookies through your browser settings. Some features may not work properly if you disable essential cookies.

7. International Data Transfers

As a global platform, your information may be processed in countries where we or our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions, to protect your information regardless of where it's processed.

8. Data Retention

We retain your information only as long as necessary:

• Active Accounts: While your account is active and for legitimate business purposes
• Booking History: Up to 7 years for financial and legal compliance
• Marketing Data: Until you opt out or request deletion
• Support Records: Up to 3 years to improve service quality

When you delete your account, we permanently delete your personal information within 30 days, except where retention is required by law.

9. Children's Privacy

Courty is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it immediately. If you believe a child has provided us with personal information, please contact us at support@courty.io.

10. Third-Party Integrations

Our platform may integrate with third-party services (payment processors, analytics tools, venue management systems). These integrations are governed by their respective privacy policies. We recommend reviewing their policies to understand how they handle your information.

11. Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform. Your continued use of Courty after changes indicates acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or to exercise your rights: